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Brett Smith Managing Consultant

Brett is an experienced practitioner who has successfully delivered XeP3 projects for a variety of clients in industries ranging from finance through to manufacturing. These projects have involved assessing and improving most business operations, including; sales, production and production planning through to distribution and back office administration.

Brett’s clients include: ANZ; Australia Post; Pacific Brands; Optus; Bartter Steggles; Khan Bank; Coles Myer Supply Chain; Orica and Swire Group. Prior to joining Bevington Brett worked in the manufacturing sector, initially delivering turnkey projects to industry leaders such as Nestle, Monsanto, Parke Davis, Kraft, Procter & Gamble, Murray Goulburn, Inghams, Bonlac/Fonterra and Mars Confectionary, and then progressing into project sales and process optimisation work. Delivering timely results to the satisfaction of all stakeholders is what motivates Brett in his work, and this is evident in the results that he has achieved for his clients.

Brett’s formal qualifications include an Honours degree in Chemical Engineering and a Masters in Business Administration, both from the University of Melbourne.

Debbie Neilsen Managing Consultant

Debbie is Head of Learning & Development at the Bevington Group. She is an experienced change management professional with expertise in quality management and process re-design, mainly in complex service industry environments. She has proven and significant achievements on both an organisation-wide and local scale, encompassing most areas of health service operations including clinical improvement, risk management and supply chain review in both the public and private sectors. Her principle change projects have been a whole of business transformation at Mitcham Private Hospital, a highly successful supply chain review at Bayside Health (The Alfred), and recently, the highly successful re-design of flow in the Health Information Services department at Bendigo Health.

Debbie has a strong academic as well as practical interest in change. With a background in clinical nursing, she holds a Masters of Applied Science (Innovation & Service Management) from RMIT University, and a Graduate Certificate of Quality Management from Swinburne University. She has also lectured post-graduate students at Swinburne University on the management of continuous improvement for the Graduate Certificate of Business (Quality Management) course. Debbie is also an accredited facilitator of the Myers Briggs™ Personality Type Indicator, and she is a Fellow of the Australasian Association for Quality in Healthcare.

Narelle Crooks Managing Consultant

Narelle is a business consultant experienced in the areas of business transformation, change management, opportunity analysis, project prioritisation and management, coaching and mentoring. Recent XeP3 assignments have focused on business transformation impact assessments and stakeholder communication management for IT system change and transformation at Sensis.

Prior to joining the Bevington Group Narelle was lead consultant for a number of business improvement engagements within the manufacturing industry including operations productivity improvement, supply chain analysis and front-end process improvement. Narelle’s clients included Cement Australia, CSR Roofing, Amcor Fibre Packaging, OneSteel, Visy Pulp and Paper and ANZCO (NZ).

Narelle’s background also includes seven years working within the petrochemical and chemical industries in Australia and the UK. Specific roles included project management, technical and solution development and sales.

Narelle has a Bachelor of Engineering with Honours from Royal Melbourne Institute of Technology.

Nathan Jones Managing Consultant

Nathan is a Managing Consultant with the Bevington Group. He is a very experienced operational practitioner and has been accountable for delivering results for a variety of clients. He has implemented successful projects using XeP3 in Supply Chain, Insurance, Financial Services, Aviation, Health and Telecommunications sectors. His clients include: Civil Aviation Safety Authority; Coles Myer; Freemasons Hospital; Orica; IAG; Sensis; Unisys; Qantas; and Medibank Private. Prior to joining Bevington, Nathan gained process improvement and project management experience within the Manufacturing sector (Amcor and Dux Hot Water). He has extensive client training experience.

Nathan holds an honours degree in Mechanical Engineering from the University of Queensland and a Masters in Business Administration from Melbourne Business School.

Stephen Hughes Managing Consultant

Stephen has 29 years experience in manufacturing (industrial and consumer product, automotive and aerospace), customer service (consumer product and utilities), financial, supply chain and health care industries, the last 5 have been with the Bevington Group as a process improvement and re-engineering consultant in manufacturing, supply chain and associated processes.

Stephen has led implementations of both process changes and associated management systems. His key clients include Amcor, Steggles, Swire Group, Pacific Brands and Pacific Rail amongst others. Key to a number of these manufacturing based engagements has been mapping of As Is processes and determination of a To Be view based on identified process improvement, task restructure and system initiatives.

He has extensive management experience across a number of roles covering industrial process development and control, quality, program management of ERP system (SAP) rollout, customer service, sales and process improvement whilst with Southcorp, Hawker de Havilland, Extruded Metals, Addax Engineering, United Energy, AGL and GapBuster Worldwide. Stephen has an acknowledged reputation for analysing, facilitating and implementation of efficient solutions whilst practicing sound customer satisfaction, quality and change management principles.
Stephen has a Bachelor of Science (Material Science) degree from Monash University and a Post Graduate Diploma in Quality Management from RMIT.

Brendan Ryan Principal Practitioner

Brendan is a process improvement specialist having worked with various clients across industries, both in Australia and abroad. Most recently Brendan worked on delivering improved customer and employee satisfaction with one of Australia’s largest banks in the Pacific. Furthermore, Brendan recently completed a program working to deliver greater operational efficiency measures with one of Australia’s largest fund managers.

Brendan’s clients include, Pacific National Newcastle, Westpac New Zealand, ANZ Papua New Guinea, CASA Canberra, Hastings FM Melbourne and Superpartners Melbourne. His major strength is his ability to adapt to situations and client needs which is evident when reflecting on his cliental base.

Prior to working with the Bevington clan, Brendan held positions with Hudson Bay Company in Toronto and the ANZ in Melbourne. Brendan has a bachelor of Commerce / Economics from Monash University.

Christine Burke Principal Practitioner

Christine is a change management and process improvement specialist, with clients including Sensis, Members Equity Bank and the Department of Human Services (Vic). Her areas of expertise include process mapping and redesign, identification and implementation of change initiatives and employee engagement.

Christine joined Bevington from the Commonwealth Department of Employment and Workplace relations. There, she established excellent analytical and stakeholder management experience at senior and operational levels.

In addition, her change management experience through policy implementation and contractual performance measurement has demonstrated her ability to work with multiple stakeholders to deliver positive outcomes.

Christine has a Bachelor of Economics / Bachelor of Arts (Politics) from the Australian National University and was a Canberra Recipient of ANU National Undergraduate Scholarship

Sally Hook Principal Practitioner

Sally is a process improvement specialist. She has 3 years experience in the application of the XeP3 methodology in a variety of industries including HR, IT & Supply Chain. Sally’s clients include: Austrade, Pacific Brands and Sensis.

Prior to joining the Bevington Group, Sally worked for Coles Myer Supply Chain, using the Bevington Group methodology to implement a continuous improvement program at all Coles Myer Distribution Centres. Sally has over 6 years experience working in Supply Chain where her roles included the implementation of a Warehouse Management System and various other analytical roles.

Sally has a Bachelor of Business (Transport & Logistics Management) with Distinction from the Royal Melbourne Institute of Technology.

Dr Victoria La’Porte Principal Practitioner

With a background in academia, Vicky has extensive experience in training and communication. Her key area of expertise includes the impact of change on group mentality and associated behaviour. Vicky has led various projects in the field ‘changing lives through education’. More recently, Vicky has been instrumental in challenging and changing educational policies and processes in order to reduce inner-city bureaucracy and deliver effective educational outcomes for clients. Vicky has a PHD from Exeter University, as well as published articles and books.

Fanny Lam-Lacoste Principal Practitioner

Fanny has successfully delivered XeP3 projects for clients in industries ranging from Aviation to Banking. These projects have involved assessing and improving different business operations, including customer service and sales through to ground handling and back office administration. Fanny’s Xep3 project clients include: HAS and Khan Bank.

Prior to joining Bevington, Fanny gained her line management experience in marketing, communication and airline operation, and then progressing into delivering change management and skills enhancement projects to companies in the telecommunications and retail sectors. She has a Masters in International Project Management from ESCP-EAP, the European School of Management in Paris.

Based in Hong Kong she brings capability in Cantonese, Mandarin, English, French and German.

 

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