Business Process Improvement/Engineering


Processes are how our clients bring ideas, services, and products to customers. Business process improvement delivers increased customer satisfaction, consistent delivery, and reduced costs.

Bevington Group offers a unique mix of standard lean methods and advanced business process improvement techniques. Our consultants have unrivalled methods and tools at their disposal, and will work with your staff to deliver outstanding productivity and quality outcomes. Bevington Group personnel include many experienced and professionally qualified experts in lean process improvement who have successfully delivered process change to drive productivity improvements. The Bevington Group methods are unique in their ability to analyse processes quantitatively, in detail and at speed.

The innovative Bevington Group approach

  • Addresses process, role, structure and system issues;
  • Engages staff;
  • Rapidly captures the required detail;
  • Supports quantitative analysis;
  • Employs proven implementation techniques.

Our consultants bring pragmatic insights from the leading edge of outstanding practice in business process improvement. We can support you right through from conceptualisation to deployment, underpinned with outstanding metrics, implementation methods, and change management advice. From pilot phase to embedding practice, you need not deploy alone.

However, where other organisations just stop there, we can go a great deal further. Our experience in business operating model design helps us to ensure strategic alignment of roles, customised to optimise your core business processes.

Furthermore, we can train and accredit your own teams in lean business process improvement, to ensure sustainability of improvement within the organisation, and leveraged return on your investment.

Reading on Business Process Improvement

To learn more about business process improvement, please read Roger Perry’s article on the merits of Going Paperless, which outlines the productivity potential inherent in swapping paper for electronic flows.

Or, for a practical Bevington Group case study, see Westpac “Staying Ahead of the Curve”

Meet the Bevington Process Reengineering Lead

Brett Smith is a Consulting Director in the Melbourne Office. Brett can be reached at

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The words of our customers are our best endorsement
Bevington Group are able to effectively engage key decision makers at a conceptual level. They delivered on time and were a pleasure to deal with.
Pitcher PartnersJim West, COO