Hospitals are staffed
by dedicated and professional
personnel whose individual
contributions
are often outstanding. However, the processes around
them can often lead to frustration, reduced morale,
and poor productivity. We typically find relatively
high levels of process failure (which we call Noise)
at hospitals. There are many manifestations of such
failures, for example
- Chase up tests results
- Look for equipment
- Follow up missing patient
details
- Chase up clean linen
- Search for thermometers
- Chase Pharmacy for
drugs
- Cook extra unplanned
meals
- Find clean theatre
equipment
All of this gets in the
way of high quality patient
care, and creates a situation
where hospitals under-utilise
the skills of their personnel – as
staff spend their time
compensating for errors.
The Bevington methods
focus on alleviating (if
not removing) much of this
Noise in daily hospital
life. Furthermore, we work
with hospital staff to
find ways to enhance the
core productive behaviours
for example
- Book additional theatre
sessions
- Notify Doctor if patient
condition deteriorates
All manner of processes
can generally be improved
for example
- The Patient Journey
(from Admissions to Discharge)
- Catering/Dietary
- Patient Records
As is our practice in
other industries we work
in a way which engages
staff so that they are
a critical part of the
change decision making.
Indeed, in our methods
their ideas are captured,
prioritized and implemented.
We engage the staff who
do the work because they
have the clearest idea
of what goes right, and
of course, what goes wrong.
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