Operational Excellence is a way of lifting performance
to a level consistent with
the upper ends of an organisation’s
aspirations. It
is a way of thinking, measuring
and
managing used to deliver
rapid performance
improvement.
It is often critical in process
reengineering assignments
but can deliver very significant
performance improvements
on a stand-alone basis.
In order to understand the
extent to which an organisation
has an Operational Excellence
paradigm we ask a range of
questions, including:
- Do your managers and staff
understand exactly what they
have to do to contribute
to organisational performance?
- Do your teams use measures
as a key means to drive
performance?
- Are the
critical measures visible
and easily understood?
- Are there a clear set
of targets?
- Do your teams
understand why the targets
are
important?
- Are your
teams committed to achieving
those
targets?
- Is performance
improvement approached
in a structured
and rigorous
manner?
- Are there frequent
and well structured
meetings
to review
performance?
- Do your teams refuse
to accept
mediocre
performance?
- Are your managers
equipped
with
the psychological
tools to
lead the
team to
outstanding performance?
Bevington provides tailored
Operational Excellence
programs to suite the
needs of the
clients, generally
have a number of common
attributes:
- A two day training programme
for Managers and Team Leaders
- A half day training session
for staff
- Structured business
performance analysis
(in preparation
for the workshop below)
- Facilitated Targets and
Measures workshops
- Mentoring and guidance
through the early stages
of the journey.
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