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A New Way To Create Capacity And Improve Employee Satisfaction

Management issues is a new section in The Journal focusing on organisational effectiveness in the Insurance Industry. In this article, Danny Sampson and Tom Bevington look at a new way to create capacity and improve employee satisfaction – and at the same time, improve customer service and competitiveness. Our research in the last five years […]

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Cost Management

Employees waste a lot of effort working around systemic flaws that get buried. Brian Plowman explains how to dig them up and solve them. It’s difficult to take out costs from your organisation if its resources are already stretched. Such constraints make it important to target where changes to business processes will give the best […]

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