2017.04.24-Roger-Perry-Building-Reslient-Leadership-657x404

3 practical steps to become a resilient leader

3 practical steps to become a resilient leader We can build “resilient leaders” by teaching a thinking style that encourages reality-aligned and creative responses to inevitable challenges. Roger Perry Managing Director at Bevington Group, Roger Perry is one of the Asia Pacific region’s foremost productivity improvement experts. Shakespeare surmised much of modern resilience psychology when, […]

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Roger-Perry-Process-failures-mean-youre-paying-to-annoy-customers

Process failures: Paying to annoy customers

Process failures: Paying to annoy customers Mitigate ‘Noise’©– a measurement of the people-time spent addressing process failures–and stop irritating your customers. By Roger Perry As social media makes it increasingly easier for customers to either recommend or pillory a company, organisations are becoming critically sensitive to customer opinions. Yet many organisations struggle to improve the […]

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