Chris Pepperell

Chris is a Consulting Director at Bevington Group with extensive operating model design, process re-engineering and business transformation experience. His involvement in identifying, shaping and leading transformational change spans a wide range of industries including: construction; education; financial services; government and regulatory services; healthcare; manufacturing; mining; not for profit; retail operations; transportation; and utilities.

Chris is passionate about working closely with his clients to solve their most pressing problems and realising step-change organisational improvement. He has supported his clients to deliver outstanding customer experiences, become more modern and agile, realise productivity gains, manage risks, and become more effective. He is respected amongst his peers for his attention to detail and diligence when it comes to delivering the best quality client outcomes. His approachable style enables him to quickly and easily setup and support program delivery while at the same time provide mentoring and coaching to the client team.

As an operating model design specialist, Chris applies top down and bottom up design approaches to develop models that can deliver an organisation’s strategy effectively. He has delivered a number of operating model assignments focusing on structure, role, process re-engineering, technology, culture, capability and operating metrics. Chris has led improvement and change management programs covering tactical process change through to end-to-end strategic reviews. These assignments have involved front-of-house and back-of-house functions, office and field-based staff, offshore partners and third-party providers. He is particularly skilled at constructing programs that deliver both early wins as well as longer-term strategic changes.

His expertise includes: operating model design; process re-engineering; transformation and program governance and delivery; program metrics; Agile delivery methodologies; stakeholder management; and knowledge transfer to build staff capability.

A selection of Chris’s recent clients includes: Alternative Freight Services; Australian Pacific Airports Corporation; Australian Red Cross Blood Service; Australian Transport Safety Bureau; Brotherhood of St Laurence; Christchurch City Council; CPA Australia; Department of Health and Human Services; Downer EDI; EnergyAustralia; Graphic Packaging International; Harris Scarfe; NAB; National Archives Australia; Northern Health; Queensland Treasury and Trade; Victorian Building Authority; Victorian Planning Authority; Westpac; and WISE Employment.

Prior to joining Bevington Group Chris worked as an engineer in the utilities sector. He led infrastructure design projects and developed skills in project management and advanced process engineering modelling. He was also the principal advisor for the Australian water industry on greenhouse gas emissions.

Qualifications: Bachelor Chemical Engineering (Hons) and Science (Mathematics), University of Melbourne; Master of Business Administration (Dean’s List), University of Melbourne.