Diana has extensive experience in working with management and staff to deliver the desired business process outcomes for organisations quickly and effectively. As a consultant, many Australian and international organisations have profited from her expertise including: ANZ Bank; Australia & New Zealand Institute of Insurance and Finance; AXA; GE Capital; Komatsu; Sensis; Laminex; Shell International; Peter McCallum Hospital; Transport Accident Commission; UCMS; and Visy Industries.
With a keen eye for innovation and efficiency, Diana is directly responsible for the continuing development of the patented, web based XeP3 toolset which is used by organisations to manage their business processes. XeP3 provides a simple-to-use platform for organisations to dramatically reduce their analysis to outcome time and the cost and effort of undertaking the work because it properly engages staff. The web-based implementation monitoring module allows organisations to extend the balanced scorecard to operating staff.
XeP3 has been fully embraced by seasoned Six Sigma and Lean practitioners to lift payback on effort. XeP3 is a product which organisations licence for their staff to use.
Diana gained her line management experience in IT, Sales and Marketing, and Call Centres in the UK and Australia. She holds a Master of Marketing degree from the Melbourne Business School where she won the Coles Myer Marketing prize and gained a B.Sc. with Honours degree in Accounting and Computer Science from Manchester University.
In addition, Diana is a guest lecturer at the Master of Enterprise, Master of Supply Chain, and Executive MBA at the University of Melbourne.