Michael is a highly experienced process improvement and change management consultant and trainer. He has experience across multiple industries including: banking & finance, BPO operations, health, higher education & research, sourcing, manufacturing, construction, government, and regulatory agencies.
Michael has a proven track record in dealing with complex business operating model redesigns and has delivered dozens of process re-engineering projects. He applies a pragmatic approach to transformation which incorporates process design fundamentals centred around the real need of his clients. His warm but candid style, coupled with his analytical and improvement skills, are highly regarded by his clients.
Michael has led or supported multiple implementation projects, ranging from small focused accelerated implementations to multi-million-dollar programs of work. Michael’s pragmatic approach and engaging interpersonal style has proven invaluable at helping put client staff at ease.
Michael’s impressive list of past and present clients include: AHPRA (Australian Health Practitioner Regulatory Agency); Australian Industry Group: AHSA (Australian Health Services Alliance); Australian Hearing; Baptcare; Ballarat District Nursing Service; Catholic Church Insurance; CPA Australia; Deakin University; Education Services Australia; EnergyAustralia; Global Product Sourcing (Shanghai); IXOM (formerly Orica Chemicals); Lander & Rogers Lawyers; Murray Goulburn; NAB; Northern Health; Orora; Pacific Brands; Porter Davis; PTV; Royal Eye & Ear Hospital Victoria; Shell International; State Trustees; TAL Insurance; Telstra; University of Sydney; Victoria University; Victorian Chamber of Commerce and Industry; Walter Eliza Hall Institute; and Westpac.
Michael’s list of government clients include: ACT Corrections; ACT Courts and Tribunal; DEECD (Department of Education & Early Childhood Development); DHHS (Department of Health and Human Services); Department of Justice Victoria; NSW Ministry of Health; and Queensland Treasury and Trade.
Michael has a Bachelor Criminology and Criminal Justice from the University of Ulster.