Richard is an experienced process improvement consultant, passionate about improving the organisations he works with. He works closely with his clients to achieve measured and sustainable outcomes. His experience spans federal and state government, banking, insurance, healthcare, software & technology, mining, construction, logistics, membership organisations, and various not-for-profit services.
Using his collaborative and engaging approach, Richard guides numerous leadership teams in redesigning their Operating Model, aligning their resources to deliver value to their clients. In parallel, he often works with cross-functional frontline teams to re-engineer challenging processes. Working with teams, Richard enables them to own the new design and build internal momentum for change.
Richard has led and supported transformation in small agencies and SMEs as well as major departments and global corporations. His friendly engagement with staff and stakeholders at all levels galvanises teams to work together and is essential to ensuring his clients can deliver sustainable change and embed continuous improvement. His personal blend of understanding and enthusiasm are highly valued by his clients.
Richard’s list of past and present private sector clients include: AFS (Alternative Freight Services); AHSA (Australian Health Services Alliance); CCI (Catholic Church Insurance); CPA Australia; the Department of Home Affairs; National Capital Authority; PINARC Disability Services; Porter Davis; Service NSW; Southern NSW Local Health District; The Brotherhood of Saint Laurence; VIVA Energy; and Westpac.
Richard’s government clients include: ACT Courts and Tribunal; ACT Shared Services; Australian Tax Office (ATO); Australian Institute of Health and Welfare (AIHW); the Civil Aviation Safety Authority (CASA); DEECD (Department of Education & Early Childhood Development); DHHS (Department of Health and Human Services); Department of Home Affairs; and Department of Infrastructure
Prior to consulting, Richard worked in international higher education. Working with universities in both the UK and Australia, he helped develop their international growth strategies to best navigate the volatile nature of the market.
Richard holds a Bachelor of Economics from the University of Sheffield.