Richard is an experienced specialist in process improvement, operating model design, and change management. He is passionate about improving the organisations he works with, and partners closely with his clients to achieve measured and sustainable outcomes. His broad experience covers: government and regulatory services (federal and state/territory); construction; financial services; healthcare; membership organisations; mining; telecommunications; transportation and logistics; and various not-for-profit services.
With his collaborative and engaging approach, Richard has guided numerous leadership teams in redesigning their operating models and core processes to deliver step-change improvements to their operations. Often bringing cross-functional frontline teams together, he demonstrates lean thinking with practical user-centred design to re-engineer complex processes. He often draws from his cross-industry experience to apply new thinking to old problems. Working closely with teams, Richard enables them to own the new design and build internal momentum for change.
Richard has successfully supported and led transformations in numerous sectors of the Australian economy and has delivered operational change across client teams ranging in size from small to large. His warm approach to staff at all levels galvanises teams to work together and is essential to ensuring his clients can deliver sustainable change and embed continuous improvement. His personal blend of pragmatism and critical thinking are highly valued by his colleagues and clients.
Richard has worked with a large number of clients in both public and private sectors. A selection of his clients includes: ACT Government Shared Services; Australian Health Services Alliance; Australian Competition and Consumer Commission; Australian Tax Office; Australian Institute of Health and Welfare; Civil Aviation Safety Authority; CPA Australia; Department of Home Affairs; Department of Infrastructure, Transport, Cities and Regional Development; Department of Education and Training VIC; Department of Health and Human Services VIC; National Capital Authority; Perpetual; Pinarc Disability Support; Porter Davis; Southern New South Wales Health; Brotherhood of St Laurence; VIVA Energy; and Westpac.
Qualifications: Bachelor of Economics, The University of Sheffield