Tag Archives: Lean

Sun Tzu and the zen of organisational design

  Sun Tzu and the zen of organisational design Zen masters & Sun Tzu’s insights resonate today, as businesses look for organisational design that will help it adapt to ever-present challenges. By Roger Perry Sun Tzu’s famous military treatise, The Art of War, is one of the world’s most frequently referenced leadership texts. Yet what is not […]

Waste elimination: The safest route to improved profitability

Waste elimination: The safest route to improved profitability Waste elimination is the fastest way to improve performance, but first you have to find the waste and prioritise. By Roger Perry Waste elimination is often assumed to be a cost play, but, as a result of improved customer service, it can also be a powerful revenue enhancer. […]

Process failures: Paying to annoy customers

Process failures: Paying to annoy customers Mitigate ‘Noise’©– a measurement of the people-time spent addressing process failures–and stop irritating your customers. By Roger Perry As social media makes it increasingly easier for customers to either recommend or pillory a company, organisations are becoming critically sensitive to customer opinions. Yet many organisations struggle to improve the level […]

Going paperless to enhance productivity, what it really means for your business

For many “going paperless” sounds only like a clean desk policy: a means to reduce consumption of paper and present a tidy and well organised workplace. However, this is far from the core productivity revolution that going paperless can imply. Paperless can mean accelerating the flow of activity through an organisation, reducing errors, reducing waste […]

XeP3 Solving The Productivity Paradox

by Danny Samson, Feature Editor, University of Melbourne, Australia; and Tom Bevington, Bevington Group Twenty-five years ago, Wickham Skinner of the Harvard Business School published a landmark article called “The Productivity Paradox” (HBR 1986), pointing out that despite best intentions, large efforts, and the adoption of all sorts of improvement programs and initiatives, productivity seemed […]

A New Way To Create Capacity And Improve Employee Satisfaction

Management issues is a new section in The Journal focusing on organisational effectiveness in the Insurance Industry. In this article, Danny Sampson and Tom Bevington look at a new way to create capacity and improve employee satisfaction – and at the same time, improve customer service and competitiveness. Our research in the last five years […]