Tag Archives: Lean

Making your business resilient to economic fluctuations

‘The Australian Bureau of Statistics data shows the economy grew by 2.3 per cent over the year and 0.2 per cent in the December quarter – below market expectations and well short of Reserve Bank forecasts of 0.6 per cent (1). ‘Business conditions suffered their biggest monthly fall since the global financial crisis over December […]

The Problem with New Year’s Resolutions

As last year came to a close and the new one is upon us, we reach the inevitable introspection that leads to pondering our New Year’s resolutions. We review the ledger of the good, the bad and the indifferent. On the outcome of this scale we decide whether the year was positive or one of […]

Sun Tzu and the zen of organisational design

  Sun Tzu and the zen of organisational design Zen masters & Sun Tzu’s insights resonate today, as businesses look for organisational design that will help it adapt to ever-present challenges. By Roger Perry Sun Tzu’s famous military treatise, The Art of War, is one of the world’s most frequently referenced leadership texts. Yet what is not […]

Waste elimination: The safest route to improved profitability

Waste elimination: The safest route to improved profitability Waste elimination is the fastest way to improve performance, but first you have to find the waste and prioritise. By Roger Perry Waste elimination is often assumed to be a cost play, but, as a result of improved customer service, it can also be a powerful revenue enhancer. […]

Process failures: Paying to annoy customers

Process failures: Paying to annoy customers Mitigate ‘Noise’©– a measurement of the people-time spent addressing process failures–and stop irritating your customers. By Roger Perry As social media makes it increasingly easier for customers to either recommend or pillory a company, organisations are becoming critically sensitive to customer opinions. Yet many organisations struggle to improve the level […]

Going paperless to enhance productivity, what it really means for your business

For many “going paperless” sounds only like a clean desk policy: a means to reduce consumption of paper and present a tidy and well organised workplace. However, this is far from the core productivity revolution that going paperless can imply. Paperless can mean accelerating the flow of activity through an organisation, reducing errors, reducing waste […]