Tag Archives: Process Improvement

Waste elimination: The safest route to improved profitability

Waste elimination: The safest route to improved profitability Waste elimination is the fastest way to improve performance, but first you have to find the waste and prioritise. By Roger Perry Waste elimination is often assumed to be a cost play, but, as a result of improved customer service, it can also be a powerful revenue enhancer. […]

Process failures: Paying to annoy customers

Process failures: Paying to annoy customers Mitigate ‘Noise’©– a measurement of the people-time spent addressing process failures–and stop irritating your customers. By Roger Perry As social media makes it increasingly easier for customers to either recommend or pillory a company, organisations are becoming critically sensitive to customer opinions. Yet many organisations struggle to improve the level […]

Technology Led Transformation: The Business’s Contribution to Success or Failure.

Most experienced executives are inherently cautious around major technology transformations. In our transformation work, we at the Bevington Group have found that most executives appreciate the risks of cost blow-outs, delayed delivery dates, software bugs, customer impacts and decreased productivity (even if temporary) on deployment.  Overall, the cost of managing these risks often severely impacts […]

Going paperless to enhance productivity, what it really means for your business

For many “going paperless” sounds only like a clean desk policy: a means to reduce consumption of paper and present a tidy and well organised workplace. However, this is far from the core productivity revolution that going paperless can imply. Paperless can mean accelerating the flow of activity through an organisation, reducing errors, reducing waste […]

The 7 Principles For A Successful Restructure

ShopAbility has teamed up with the Bevington Group, Australia’s most experienced process and productivity improvement specialists. Coupling the experience of ShopAbility’s senior strategy team, all of whom have decades of CEO and Board level experience in retail and FMCG companies, with the Bevington Group’s experience in improving business operational processes, we can deliver a unique […]

A New Way To Create Capacity And Improve Employee Satisfaction

Management issues is a new section in The Journal focusing on organisational effectiveness in the Insurance Industry. In this article, Danny Sampson and Tom Bevington look at a new way to create capacity and improve employee satisfaction – and at the same time, improve customer service and competitiveness. Our research in the last five years […]